{"product_id":"service-quality-performance-toolkit","title":"Service Quality \u0026 Performance Toolkit","description":"\n\u003cdiv style=\"font-family: Arial,Helvetica,sans-serif !important; color: #1f2937; font-size: 16px !important; line-height: 1.6 !important;\"\u003e\n\u003c!-- PRODUCT POSITIONING --\u003e\n\u003cdiv style=\"color: #1955ad; font-size: 15px; font-weight: bold; margin: 0 0 12px;\"\u003eGuided Solution | Human-Reviewed | Asynchronous Delivery\u003c\/div\u003e\n\u003c!-- HERO --\u003e\n\u003ch2 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 28px !important; font-weight: 700 !important; line-height: 1.25 !important; color: #1f2937; margin: 0 0 14px !important;\"\u003eStop Recurring Service Problems — Not Just Repeat the Training.\u003c\/h2\u003e\n\u003cp style=\"margin: 0 0 10px;\"\u003eYour team has completed the training, but the same service problems keep returning. Managers continue correcting issues without lasting improvement.\u003c\/p\u003e\n\u003cp style=\"margin: 0 0 18px;\"\u003e\u003cstrong\u003eFind why service quality remains inconsistent, clarify what good performance looks like and connect quality reviews to practical corrective action.\u003c\/strong\u003e\u003c\/p\u003e\n\u003c!-- BUYER-INTENT SERVICE POSITIONING --\u003e\n\n\u003cp style=\"font-size: 16px; line-height: 1.6; margin: 0 0 18px;\"\u003e\u003cstrong\u003eService Quality Improvement Services for Small Businesses:\u003c\/strong\u003e Get a fixed-price, personalized, human-reviewed service quality improvement plan for one recurring customer service or performance problem. Clarify service standards, strengthen quality reviews and define practical corrective actions without committing to a lengthy consulting engagement or more generic staff training.\u003c\/p\u003e\n\n\u003c!-- PRIMARY VALUE BOX --\u003e\n\u003cdiv style=\"background: #eef5fb; border: 1px solid #d9e6f4; border-radius: 7px; padding: 17px 18px; margin: 0 0 14px;\"\u003e\n\u003cdiv style=\"font-size: 19px; font-weight: bold; color: #1955ad; line-height: 1.4; margin: 0 0 6px;\"\u003eOne Service Problem. One Personalized Quality Improvement System.\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px;\"\u003eHuman-reviewed · Practical guidance · 21-day review\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp style=\"color: #1955ad; font-size: 15px; font-weight: bold; margin: 0 0 28px;\"\u003eNo sales call · 10–15 minute Guided Input · PDF delivery\u003c\/p\u003e\n\u003c!-- SECTION 1 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 16px !important;\"\u003eWhy Do the Same Service Problems Keep Returning?\u003c\/h3\u003e\n\u003cdiv style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(145px,1fr)); gap: 12px; margin: 0 0 28px;\"\u003e\n\u003cdiv style=\"background: #fff; border: 1px solid #dce5f0; border-radius: 7px; padding: 15px 13px;\"\u003e\n\u003cdiv style=\"font-size: 23px; color: rgb(25, 85, 173); font-weight: bold; text-align: center;\"\u003e!\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: rgb(25, 85, 173); margin: 5px 0px; text-align: center;\"\u003eThe Problem\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px; text-align: center;\"\u003eEmployees handle similar situations differently. Quality issues return despite training or coaching.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: rgb(255, 255, 255); border: 1px solid rgb(220, 229, 240); border-radius: 7px; padding: 15px 13px; text-align: center;\"\u003e\n\u003cdiv style=\"font-size: 23px; color: #1955ad; font-weight: bold;\"\u003e↻\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: #1955ad; margin: 5px 0;\"\u003eThe Business Cost\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px;\"\u003eRepeated corrections, customer complaints, extra handling and management time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #fff; border: 1px solid #dce5f0; border-radius: 7px; padding: 15px 13px;\"\u003e\n\u003cdiv style=\"font-size: 23px; color: rgb(25, 85, 173); font-weight: bold; text-align: center;\"\u003e✓\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: rgb(25, 85, 173); margin: 5px 0px; text-align: center;\"\u003eThe Improvement\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px; text-align: center;\"\u003eClear service standards, useful review points and accountable corrective action.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- SECTION 2 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 14px !important;\"\u003eWhat Could Your Team Improve?\u003c\/h3\u003e\n\u003cp style=\"margin: 0 0 14px;\"\u003eYour personalized quality improvement system focuses on the controls relevant to one recurring service quality or performance problem.\u003c\/p\u003e\n\u003cdiv style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 0 0 14px;\"\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 7px; padding: 15px;\"\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: rgb(25, 85, 173); margin-bottom: 6px; text-align: center;\"\u003e01 · Service Standards\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px; text-align: center;\"\u003eWhat should consistent, acceptable service look like?\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: rgb(244, 247, 251); border: 1px solid rgb(220, 229, 240); border-radius: 7px; padding: 15px; text-align: center;\"\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: #1955ad; margin-bottom: 6px;\"\u003e02 · Daily Application\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px;\"\u003eDoes the actual workflow support the expected standard?\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: rgb(244, 247, 251); border: 1px solid rgb(220, 229, 240); border-radius: 7px; padding: 15px; text-align: center;\"\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: #1955ad; margin-bottom: 6px;\"\u003e03 · Quality Review\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px;\"\u003eWhere and how should meaningful service gaps be identified?\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 7px; padding: 15px;\"\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: rgb(25, 85, 173); margin-bottom: 6px; text-align: center;\"\u003e04 · Action \u0026amp; Ownership\u003c\/div\u003e\n\u003cdiv style=\"font-size: 15px; text-align: center;\"\u003eWho responds, and how is corrective action followed up?\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp style=\"font-size: 13px; color: #596579; margin: 0 0 26px;\"\u003eActual recommendations depend on your defined problem and Guided Input.\u003c\/p\u003e\n\u003c!-- SECTION 3 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 14px !important;\"\u003eMore Training Does Not Always Improve Service Quality.\u003c\/h3\u003e\n\u003cp style=\"margin: 0 0 14px;\"\u003eWhen two employees handle the same situation differently, is the real problem employee knowledge, an unclear standard, an impractical process or a missing exception path?\u003c\/p\u003e\n\u003cdiv style=\"background: #eef5fb; border: 1px solid #d9e6f4; border-radius: 7px; padding: 16px 18px; margin: 0 0 24px;\"\u003e\n\u003cdiv style=\"font-size: 16px; font-weight: bold; color: #1955ad; margin: 0 0 8px;\"\u003eWhy ORCENVA Instead of Another Quality Checklist?\u003c\/div\u003e\n\u003cp style=\"margin: 0;\"\u003eGeneric checklists can record service errors. \u003cstrong\u003eORCENVA reviews your specific quality problem and develops a personalized improvement system\u003c\/strong\u003e connecting standards, practical review points and accountable action — rather than assuming every issue requires more training.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- PRACTICAL EXAMPLE --\u003e\n\u003ch4 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 18px !important; font-weight: 700 !important; line-height: 1.4 !important; color: #1f2937; margin: 0 0 13px !important;\"\u003eWhat Could a Practical Quality Control Look Like?\u003c\/h4\u003e\n\u003cdiv style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 12px; margin: 0 0 12px;\"\u003e\n\u003cdiv style=\"background: #f8f4f2; border: 1px solid #eaded9; border-radius: 7px; padding: 15px;\"\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: #1955ad; margin-bottom: 8px;\"\u003eBefore: Repeated Service Problems\u003c\/div\u003e\n\u003cul style=\"font-size: 15px; line-height: 1.65; margin: 0 0 0 19px; padding: 0;\"\u003e\n\u003cli\u003eCustomers report the same service issue.\u003c\/li\u003e\n\u003cli\u003eEmployees receive repeated coaching.\u003c\/li\u003e\n\u003cli\u003eQuality reviews record the problem again.\u003c\/li\u003e\n\u003cli\u003eNo follow-up confirms whether the underlying gap was addressed.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #eef5fb; border: 1px solid #d9e6f4; border-radius: 7px; padding: 15px;\"\u003e\n\u003cdiv style=\"font-size: 15px; font-weight: bold; color: #1955ad; margin-bottom: 8px;\"\u003eProposed Control\u003c\/div\u003e\n\u003cul style=\"font-size: 15px; line-height: 1.65; margin: 0 0 0 19px; padding: 0;\"\u003e\n\u003cli\u003eDefine the expected service standard.\u003c\/li\u003e\n\u003cli\u003eCheck whether the workflow supports that standard.\u003c\/li\u003e\n\u003cli\u003eSet a review point and assign an action owner.\u003c\/li\u003e\n\u003cli\u003eReview whether the action addressed the identified gap.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp style=\"font-size: 13px; color: #596579; margin: 0 0 16px;\"\u003eIllustrative example only. Actual recommendations depend on your Guided Input and human review.\u003c\/p\u003e\n\u003cp style=\"font-size: 17px; font-weight: bold; color: #1955ad; margin: 0 0 28px;\"\u003eStandard → Review → Action.\u003c\/p\u003e\n\u003c!-- SECTION 4 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 16px !important;\"\u003eWhat You Receive\u003c\/h3\u003e\n\u003cdiv style=\"background: #eef5fb; border: 1px solid #d9e6f4; border-radius: 7px; padding: 18px 20px; margin: 0 0 14px;\"\u003e\n\u003cdiv style=\"font-size: 18px; font-weight: bold; color: #1955ad; margin: 0 0 10px;\"\u003ePersonalized Service Quality Improvement System\u003c\/div\u003e\n\u003cp style=\"margin: 0 0 12px;\"\u003eA human-reviewed PDF solution for one defined quality or performance problem, including practical standards, review points, action expectations and coaching considerations where relevant.\u003c\/p\u003e\n\u003cdiv style=\"font-weight: bold; margin: 0 0 7px;\"\u003eSupporting PDF materials:\u003c\/div\u003e\n\u003cul style=\"margin: 0 0 0 22px; padding: 0; line-height: 1.75;\"\u003e\n\u003cli\u003eImplementation Guide\u003c\/li\u003e\n\u003cli\u003eTeam Implementation Brief\u003c\/li\u003e\n\u003cli\u003eSupporting Reference Material\u003c\/li\u003e\n\u003cli\u003eLicence \u0026amp; Use Notice\u003c\/li\u003e\n\u003cli\u003e21-Day Review Checkpoint\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp style=\"font-weight: bold; color: #1955ad; margin: 0 0 28px;\"\u003ePersonalized operational guidance — not a generic quality checklist or training template.\u003c\/p\u003e\n\u003c!-- FOUNDER TRUST --\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 7px; padding: 16px 18px; margin: 0 0 28px;\"\u003e\n\u003cdiv style=\"font-size: 16px; font-weight: bold; color: #1955ad; margin: 0 0 8px;\"\u003eReal Operational Experience. Practical Human Judgement.\u003c\/div\u003e\n\u003cp style=\"margin: 0;\"\u003eORCENVA is founded by Kathy Li, bringing nearly 20 years of management experience across operations, customer experience and business improvement. Every Guided Solution is personalized and human-reviewed, with English, Cantonese and Mandarin communication support available.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- SECTION 5 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 16px !important;\"\u003eHow It Works\u003c\/h3\u003e\n\u003cdiv style=\"display: grid; grid-template-columns: repeat(auto-fit,minmax(90px,1fr)); gap: 8px; margin: 0 0 14px;\"\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 6px; padding: 12px 7px; text-align: center;\"\u003e\n\u003cdiv style=\"font-weight: bold; color: #1955ad;\"\u003e01\u003c\/div\u003e\n\u003cdiv style=\"font-size: 13px; font-weight: bold;\"\u003ePurchase\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 6px; padding: 12px 7px; text-align: center;\"\u003e\n\u003cdiv style=\"font-weight: bold; color: #1955ad;\"\u003e02\u003c\/div\u003e\n\u003cdiv style=\"font-size: 13px; font-weight: bold;\"\u003eGuided Input\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 6px; padding: 12px 7px; text-align: center;\"\u003e\n\u003cdiv style=\"font-weight: bold; color: #1955ad;\"\u003e03\u003c\/div\u003e\n\u003cdiv style=\"font-size: 13px; font-weight: bold;\"\u003eORCENVA Review\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 6px; padding: 12px 7px; text-align: center;\"\u003e\n\u003cdiv style=\"font-weight: bold; color: #1955ad;\"\u003e04\u003c\/div\u003e\n\u003cdiv style=\"font-size: 13px; font-weight: bold;\"\u003ePDF Delivery\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 6px; padding: 12px 7px; text-align: center;\"\u003e\n\u003cdiv style=\"font-weight: bold; color: #1955ad;\"\u003e05\u003c\/div\u003e\n\u003cdiv style=\"font-size: 13px; font-weight: bold;\"\u003e21-Day Review\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp style=\"margin: 0 0 10px;\"\u003eComplete your Guided Input for one service quality or performance problem. ORCENVA reviews your information and develops your personalized quality improvement system, followed by a 21-Day Review Checkpoint.\u003c\/p\u003e\n\u003cp style=\"font-weight: bold; margin: 0 0 12px;\"\u003eYou bring the service problem. ORCENVA develops the structured quality improvement solution.\u003c\/p\u003e\n\u003cp style=\"font-size: 15px; margin: 0 0 28px;\"\u003eYour business decides how to implement the recommendations and carries out the changes.\u003c\/p\u003e\n\u003c!-- SECTION 6 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 16px !important;\"\u003eSee Our Operational Judgement in Action\u003c\/h3\u003e\n\u003cdiv style=\"background: #eef5fb; border: 1px solid #d9e6f4; border-radius: 7px; padding: 18px 20px; margin: 0 0 28px;\"\u003e\n\u003cdiv style=\"font-size: 18px; font-weight: bold; color: #1955ad; margin: 0 0 10px;\"\u003eMore Training. Why Are the Same Complaints Returning?\u003c\/div\u003e\n\u003cp style=\"margin: 0 0 14px;\"\u003eYour team has completed the training, but the same customer complaints keep returning. Is the problem employee performance — or are unclear standards, inconsistent processes or weak review points preventing improvement?\u003c\/p\u003e\n\u003ca href=\"\/pages\/business-examples#service-quality\" style=\"display: inline-block; background: #1955ad; color: #ffffff !important; padding: 11px 17px; font-size: 15px; font-weight: bold; text-decoration: none; border-radius: 4px;\"\u003e See the Business Example → \u003c\/a\u003e\n\u003cp style=\"font-size: 13px; color: #596579; margin: 12px 0 0;\"\u003eIllustrative scenario, not a customer outcome claim.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- SECTION 7 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 16px !important;\"\u003eSee How the Guided Solution Works\u003c\/h3\u003e\n\u003cdiv style=\"position: relative; width: 100%; padding-bottom: 56.25%; height: 0; overflow: hidden; margin: 0 0 28px;\"\u003e\u003ciframe src=\"https:\/\/www.youtube.com\/embed\/hWqZq1oBfqo\" title=\"Service Quality \u0026amp; Performance Guided Solution | ORCENVA\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: 0;\" loading=\"lazy\"\u003e\u003c\/iframe\u003e\u003c\/div\u003e\n\u003c!-- SECTION 8 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 16px !important;\"\u003eIs This Guided Solution Right for You?\u003c\/h3\u003e\n\u003cp style=\"margin: 0 0 12px;\"\u003e\u003cstrong\u003eBest for:\u003c\/strong\u003e Service businesses experiencing recurring quality problems, inconsistent service delivery, repeated corrections, unclear standards or ineffective review and coaching processes.\u003c\/p\u003e\n\u003cp style=\"margin: 0 0 22px;\"\u003e\u003cstrong\u003eScope:\u003c\/strong\u003e One defined service quality or performance problem. Includes a personalized quality improvement system and implementation guidance, not full implementation, ongoing quality monitoring, employee training delivery or guaranteed performance outcomes.\u003c\/p\u003e\n\u003cdiv style=\"background: #f4f7fb; border: 1px solid #dce5f0; border-radius: 7px; padding: 15px 18px; margin: 0 0 28px;\"\u003e\n\u003cdiv style=\"font-weight: bold; color: #1955ad; margin: 0 0 5px;\"\u003eNot sure what to improve first?\u003c\/div\u003e\n\u003cdiv\u003eTry the complimentary \u003ca href=\"\/pages\/complimentary-operational-health-check\" style=\"color: #1955ad; font-weight: bold; text-decoration: underline;\"\u003eOperational Health Check\u003c\/a\u003e.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- SECTION 9 --\u003e\n\u003ch3 style=\"font-family: Arial,Helvetica,sans-serif !important; font-size: 22px !important; font-weight: 700 !important; line-height: 1.35 !important; color: #1f2937; border-left: 4px solid #1955ad; padding-left: 13px; margin: 30px 0 16px !important;\"\u003eBefore You Purchase\u003c\/h3\u003e\n\u003cp style=\"margin: 0 0 12px;\"\u003eAfter purchase, you receive a \u003cstrong\u003eSTART HERE email\u003c\/strong\u003e and complete a \u003cstrong\u003e10–15 minute Guided Input\u003c\/strong\u003e, within \u003cstrong\u003e3 business days of order confirmation where possible\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp style=\"margin: 0 0 12px;\"\u003eThe personalized delivery timeframe begins once ORCENVA receives sufficient information, including any necessary material clarification.\u003c\/p\u003e\n\u003cp style=\"margin: 0 0 12px;\"\u003eSee the \u003ca href=\"\/pages\/faq\" style=\"color: #1955ad; font-weight: bold; text-decoration: underline;\"\u003eFAQ\u003c\/a\u003e and \u003ca href=\"\/policies\/refund-policy\" style=\"color: #1955ad; font-weight: bold; text-decoration: underline;\"\u003eReturn, Refund \u0026amp; Cancellation Policy\u003c\/a\u003e for deadlines, extensions and cancellation terms.\u003c\/p\u003e\n\u003cp style=\"font-size: 13px; color: #596579; margin: 0;\"\u003eStandard delivery is asynchronous. No sales call required.\u003c\/p\u003e\n\u003c\/div\u003e\n","brand":"ORCENVA","offers":[{"title":"Default Title","offer_id":51878853837033,"sku":null,"price":595.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0824\/5706\/7753\/files\/ORCENVA_SQP_Toolkit.webp?v=1791427924","url":"https:\/\/www.orcenva.com\/products\/service-quality-performance-toolkit","provider":"ORCENVA","version":"1.0","type":"link"}